LEGAL NOTICES & GENERAL TERMS AND CONDITIONS - IAM soulwear
SITE PUBLISHER
This website, accessible at www.iamsoulwear.fr, is published by:
SAS IAM SOULWEAR, 190 rue des gens d’armes, 43200 Le Pertuis, France.
Email: iamsoulwear@gmail.com.
Publication Manager: Mathilde Vial.
SIRET: pending assignment.
ACCOMMODATION
The site is hosted by: Shopify
INTELLECTUAL PROPERTY
All content on the IAM SOULWEAR website, including but not limited to text, visuals, videos, photographs, graphic designs, logos, collections, designs, artistic concepts, and brand identity, is protected by intellectual property laws.
Any reproduction, representation, distribution, adaptation, or exploitation, in whole or in part, without prior written authorization, is strictly prohibited.
IAM SOULWEAR retains exclusive ownership of its visual universe, its creations, and all elements constituting its artistic and commercial identity.
GENERAL TERMS AND CONDITIONS OF SALE
Here is the English translation:
1. Purpose These General Terms and Conditions of Sale govern all purchases made on the website www.iamsoulwear.fr between IAM SOULWEAR and any person making a purchase through the site. Any order implies full and unconditional acceptance of these terms.
2. Products IAM SOULWEAR offers soulwear and sportswear pieces including:
- sports bras,
- leggings,
- shorts,
- t-shirts,
- joggers,
- crop tops,
- as well as any capsule collection, limited edition, or collection offered on the site.
Visuals, photographs, and descriptions are presented with the utmost care to faithfully reflect the products offered. Slight variations may however appear depending on screens or production batches.
3. Prices Prices displayed on the site are expressed in euros (€), inclusive of all taxes (VAT included). IAM SOULWEAR reserves the right to modify its prices at any time. Products will be invoiced based on the rate in effect at the time the order is confirmed.
4. Orders Any order validated on the site constitutes a definitive sale, subject to product availability and payment validation. An order confirmation is sent by email after validation. IAM SOULWEAR reserves the right to refuse or cancel any order in the event of a prior dispute, suspected fraud, or non-payment.
5. Payment Order payments are fully secured through the payment solutions offered on the site. Accepted payment methods may include:
- credit/debit cards,
- Apple Pay,
- Google Pay,
- PayPal,
- as well as any other payment method displayed at checkout.
SHIPPING
6. Delivery Zones IAM SOULWEAR delivers to:
- France,
- Europe,
- French Overseas Territories (DOM-TOM),
- South America,
- United States.
Orders are shipped primarily via Colissimo or any other partner carrier.
7. Delivery Times & Costs Delivery times are provided as estimates and may vary depending on the destination, peak periods, or logistical constraints beyond IAM SOULWEAR's control. Shipping costs are calculated based on the destination country and are specified before order confirmation. IAM SOULWEAR cannot be held responsible for any delay attributable to the carrier.
RETURNS & REFUNDS
8. Right of Return The customer has fifteen (15) days after receiving their order to submit a return request. Returned items must:
- be unworn,
- be unwashed,
- be in perfect condition,
- have their original tags intact,
- be returned in their original packaging.
Any item that does not meet these conditions may be refused.
9. Non-Refundable Items Sale items, promotional items, personalized items, or items from exclusive sales are neither accepted for return nor refunded.
10. Return Costs Return shipping costs remain the responsibility of the customer.
11. Refunds Upon receipt and verification of the return, the refund will be issued via the original payment method used at the time of purchase, within a maximum of fourteen (14) days. IAM SOULWEAR reserves the right to refuse any refund if the return conditions are not met.
CUSTOMER ACCOUNT A customer account may be offered to facilitate order tracking, purchase history, and the saving of delivery information. The user remains responsible for the confidentiality of their login credentials.
PERSONAL DATA
12. Data Collection Certain personal data may be collected during browsing or when placing orders on the site, including:
- last name,
- first name,
- postal address,
- email address,
- phone number,
- order information.
This data is used exclusively within the scope of the commercial relationship and to improve the customer experience.
13. Marketing Communications By agreeing to receive IAM SOULWEAR communications, the user agrees to receive emails relating to:
- new arrivals,
- collections,
- launches,
- events,
- exclusive offers.
The user may unsubscribe at any time via the link provided for this purpose in the emails.
COOKIES The IAM SOULWEAR website may use cookies to improve the user experience, generate traffic statistics, and provide tailored content. Users can configure their preferences directly from their browser.
APPLICABLE LAW These legal notices and General Terms and Conditions of Sale are governed by French law. In the event of a dispute, an amicable resolution will be sought before any legal proceedings.